Frequently Asked Questions

We offer a wide range of customization options, including the type of wood, finish, body shape, hardware, electronics, and more. You can personalize your guitar to suit your style and preferences using our custom design tool.

All acoustic guitars are 100% hand-made, while our electric guitars are crafted using CNC (Computerized Numerical Control) technology to ensure precision.

We stand by the quality of our products and offer a full refund on any orders that don’t meet our customer’s expectations within 30 days of receiving your custom guitar. You can read more about our refund and return policy here.

Yes, you can view examples of our custom guitars in the gallery section of our website.

Delivery times can vary based on how busy we are. For up-to-date shipping information and delivery times please visit our shipping page. *Please note updated times only apply to new orders. Your order will be delivered within the specified time frame provided on the day you place your order with us.

Yes, once your guitar is ready for delivery, you will receive a notification along with a tracking number to monitor the shipment.

Yes, we ship our guitars to most countries, including the United States, Australia, Canada, the UK, and numerous countries in Europe and Asia.

Shipping is 100% free for all countries. Please note that shipments to some countries are subject to additional import duties and taxes determined by your country’s customs. For the exact duty and tax fees for your products, check with your local customs service or use the following website: simplyduty.com.
Update as of April 22, 2025: The United States has introduced increased import tariffs on certain goods from China, including musical instruments such as electric and acoustic guitars. These tariffs may result in additional customs fees charged at the time of delivery, even if your order was placed before this date. These fees are not included in your purchase price and are the responsibility of the buyer. We recommend checking with U.S. Customs or using a duty calculator tool to estimate any applicable charges. We are not able to reimburse or waive these fees, as they are government-imposed and vary by location and import policy.

We use EMS or DHL shipping, depending on your specific location.

Please note that shipments to some countries are subject to additional import duties and taxes determined by your country’s customs. For the exact duty and tax fees for your products, check with your local customs service or use the following website: simplyduty.com.
Update as of April 22, 2025: The United States has introduced increased import tariffs on certain goods from China, including musical instruments such as electric and acoustic guitars. These tariffs may result in additional customs fees charged at the time of delivery, even if your order was placed before this date. These fees are not included in your purchase price and are the responsibility of the buyer. We recommend checking with U.S. Customs or using a duty calculator tool to estimate any applicable charges. We are not able to reimburse or waive these fees, as they are government-imposed and vary by location and import policy.

You can place an order directly through our website by selecting your desired customizations and completing the checkout process.

We accept all major credit cards and PayPal.

Changes to your order can be made within 48 hours of placing it. After this period, we begin the manufacturing process, and changes may not be possible.

We currently do not offer financing options, but we strive to provide affordable pricing for all our custom guitars.

We run a lean operation, which reduces our production costs and overheads. We pass these savings on to our customers.

You can reach our customer support team via the contact form on our website or by emailing us at support@customguitarbuilder.com.

Our team is happy to assist you with custom design ideas and help you visualize your perfect guitar. While we do not guarantee we can make it for you, we do our best to facilitate our customer’s wishes.

If your guitar arrives damaged, please contact our customer support team immediately with photos of the damage, and we will assist you with the next steps.

While we do not offer updates during the manufacturing of your guitar, you will receive a notification when your guitar is completed, along with a photo for you to approve. Once shipped, you will also receive a tracking number.